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Has your builder completed work in addition to what you expected and you are not happy?
So you’ve hired a team to build a new home extension, or perhaps you’re installing a pool in your garden. Either way, these types of projects can easily, and often do, involve more work than is initially anticipated This come up that could not be forseen and the builder just gets on and does them. Not only is this frustrating, but it can also be costly too. Read on to find out what you can do when additional work is done.
Let’s first take a look at the main reasons why a job may involve additional work. The first common issue is that a problem arises that the builder did not anticipate. They just get on with doing the extra work needed to complete the job without consulting with you. You don’t realise until you get the bill.
After you’ve found out the why’s it’s time to look at your rights as a homeowner. This is where your contract comes in handy. You should have signed a contract prior to any work commencing which detailed the project length and cost. In this document, you may also find information as to what happens should the job incur addional work. Typically this will be when issues arise. Read through the contract, or have a lawyer assist you with this to make sure that you don’t miss anything.
Has you customer asked for additional work and is now refusing to pay for the extra?
This saying certainly runs true when it comes to additional work being done on projects.
The best place to start is by communicating with the project manager and builders who are working on the project. Calmly and politely ask them about the issues that they have been facing.
What has caused the need for additional work?
How can they help to explain why the work is needed?
What do they need?
You’ll often find them to be both helpful and honest in their answers.
Building work Mediation plays a huge role in successfully helping with additional work that is needed for a project to be completed. It will typically involve both parties sitting down with a knowledgeable mediator. If you’re having an issue communicating with your project manager or builders, then this is the best way to go. Mediators have the tools and skills to be able to quickly resolve issues in the most efficient manner. Although a mediation service will come with an extra fee, it will be sure to save you plenty of time and money in the long run.
It’s worth noting what you can do to prevent the need for additional work becoming an issue in the future. The first is to really work with a company that you know and trust.
Perhaps you can get reviews from friends and family and from people who have done a good job for them in the past.
You should also ensure all of the correct documentation is in order, and that any contracts have a clause which states what will happen in the event that a job does overrun. Finally, all payment methods should be secure and in place so that the project can quickly get off the ground and there are no delays.
Follow the above tips and you will be well on your way to resolving job overrun issues and preventing new ones. Good luck.